At King Living, we’re committed to delivering exceptional quality and customer confidence. While our warranties are designed to offer peace of mind, there are some exclusions to be aware of:
Warranty Exclusions
-
Product-Specific Exceptions
Certain products or components may have specific exclusions. These will be clearly outlined at the time of purchase and in accompanying documentation. -
International Use
Our warranty is valid for items delivered within United Kingdom. Products transported outside United Kingdom Australia by King, a third party, or the original purchaser are not covered. -
Non-King Purchases and Modifications
Items or parts not purchased directly from King Living, or those with missing or altered identification tags, fall outside warranty coverage. This also applies to products that have been modified without prior approval from King Living. -
Customer-Supplied Fabrics
Fabrics provided by customers or sourced from external suppliers are not included under the King Living warranty. These may be covered by their own warranties from the original supplier. -
Natural and Expected Wear
General signs of use such as softening, creasing, fading, or materials forming to your body’s contours are considered normal. These natural characteristics, especially in leather, are not deemed faults. Replacements due to wear and tear are at the customer's expense. -
Environmental Impact on Materials
Exposure to light and environmental elements can affect fabric, leather, veneer, and solid timber finishes. Natural variations in colour or texture are not classified as defects. -
Non-Genuine Parts
Only genuine King Living parts and approved consumables are supported under our warranty. Use of non-genuine parts may lead to damage and void the warranty. -
Unapproved Service Costs
In the event of an invalid warranty claim, costs such as freight, service fees, or labour are not covered. For valid claims, only pre-approved costs in writing are included. -
Improper Use or Care
Damage caused by improper handling, lack of maintenance, commercial use, or self-repair attempts may void your warranty. To ensure your product’s longevity, always follow the recommended care instructions.
Peace of Mind Built Into Every Design
Our warranty reflects the confidence we have in our craftsmanship. To get the most from your King Living design, we recommend familiarising yourself with your product’s care guidelines and maintaining a routine care schedule.
For full warranty details or support, please visit https://www.kingliving.co.uk