We’re here to support you at every stage of your King Living journey. If you’ve noticed something that doesn’t seem quite right with your product, rest assured our Customer Experience team is ready to help.
At King Living, our products are built to last but if a concern arises, our warranty process is designed to make things easy. Lodging a claim is simple, and we’ll guide you through each step to ensure a timely resolution.
From submitting your details to understanding next steps, this guide outlines everything you need to know to get started with confidence.
Making a Warranty Claim – What to Expect
Lodging a warranty claim is simple when you follow the steps below.
Step 1: Let Us Know Within 14 Days
Noticed something wrong? Please notify us within 14 days of identifying the issue.
You can lodge a claim by:
- Calling us on +44 800 066 8108
- Emailing service@kingliving.co.uk
- Submitting an online request here
Step 2: What You’ll Need to Share
To get started quickly, please have the following details ready:
- Your full name
- The delivery address for the order
- A contact number
- Product details (product name, and purchase date if available)
- A brief description of the issue
The more details you provide upfront, the faster we can assess your claim.
Step 3: We May Request Additional Information
To assist in evaluating your warranty claim, our team may ask for:
- Clear photos showing the issue
- A written explanation describing the concern
- A follow-up call, if required, to gather more context
Providing this information helps us accurately assess the matter.
Step 4: Follow Our Guidance
We may guide you through some next steps to help diagnose the issue or determine the best resolution. It's important to:
- Respond promptly to any requests
- Follow our instructions to help us progress your claim smoothly
Step 5: We’ll Review and Advise on the Outcome
Once we’ve received everything we need, we’ll:
- Assess whether the concern falls within the scope of our warranty coverage
- Let you know the next steps, including any repairs or further resolutions
How We Honour Approved Claims
If your claim is approved, King Living will aim to resolve the issue with the most appropriate and practical solution. In most cases, we will:
- First attempt to repair the defective component or product.
- If a repair is not possible or suitable, we may offer reimbursement to cover the cost of an equivalent repair.
- If neither repair nor reimbursement is appropriate, we may provide a replacement with a new or equivalent product.
Where a replacement is provided, the original item becomes the property of King Living.
Please note: Replacement components may vary slightly in colour or texture compared to the original. These variations are not considered defects. Warranty coverage applies to the defective component only, not the entire product.
Helpful Reminders
- Claims should be lodged within 14 days of identifying the concern.
- Providing accurate details and photos helps streamline the process.
- Quick responses to our team help ensure a timely outcome.
Learn More About King Living Warranties
For detailed information about what’s covered under your warranty, visit our Warranty page.
We’re committed to ensuring you continue enjoying your King Living product with confidence.