Discover the exceptional quality and craftsmanship of King Living Rugs. Learn how to care for your rug, manage shedding, address common issues, and maximise its lifespan with our expert tips and FAQs.
What makes King Living Rugs different from other brands?
King Living Rugs are crafted using premium hand-loomed and hand-knotted techniques, delivering exceptional durability and longevity compared to tufted rugs. Each rug is designed to stand the test of time while adding timeless beauty to your living space.
How are King Living Rugs made?
Our rugs are handmade using traditional techniques such as hand knotting and hand looming. This artisanal craftsmanship ensures that each piece is unique and of the highest quality, blending heritage methods with contemporary design.
Maintaining Your Rug
What is the best way to maintain my rug?
To keep your rug looking its best:
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Vacuum regularly using the correct setting. Avoid using a rotating head.
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Take the rug outside periodically to beat out dust.
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Schedule professional cleanings as needed, such as a rug bath.
Handling Stains and Cleaning
How should I clean a spill on my rug?
For minor spills, blot the area with a paper towel or a clean, dry cloth. Avoid rubbing, as this can spread the stain. For more stubborn stains, we recommend consulting a professional cleaner. Our rugs come with fabric protection to help prevent staining.
Why does my Artsilk/Viscose rug turn brown when exposed to liquids?
Artsilk/Viscose is a manufactured cellulose fibre, and browning can occur when the rug gets wet, as tannins are released from the cell fibres. A professional cleaner with Woolsafe certification can usually eliminate 80-90% of these stains.
Managing Shedding
My rug is shedding excessively. What can I do?
Shedding is a natural characteristic of natural fibre rugs, especially when they are new. To reduce shedding:
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Vacuum with the correct setting and avoid using a rotating head.
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Avoid wearing shoes with rubber soles or slippers on the rug.
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Opt for socks or bare feet when walking on the rug.
Addressing Uneven Edges
My rug has uneven edges. How can I fix this?
Uneven edges are common with handmade rugs. To help straighten them out:
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Use an underlay to stabilise the rug.
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Manipulate and re-stretch the rug as needed to even out the edges.
Handling Pulled Threads
What should I do if I find a pulled thread on my rug?
If you notice a pulled thread:
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Carefully trim the thread with scissors or use a fine instrument to pull the thread to the back.
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Do not pull the thread further, as this can cause more damage.
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Rest assured that trimming will not cause the rug to unravel.
Using Underlays
Should I use an underlay with my rug?
Yes, we strongly recommend using an underlay. It helps to:
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Prevent uneven movement and keep the rug securely in place.
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Reduce wear and tear, prolonging the rug’s lifespan.
Lifespan of a Rug
How long can I expect my rug to last, and how can I prevent track marks?
With proper care, King Living Rugs can last for many years. To minimise track marks:
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Rotate the rug regularly to distribute wear evenly.
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Understand that some wear is natural, particularly in high-traffic areas.
Warranty and Returns
What is the process for returning a rug or making a warranty claim?
For details about returns or warranty claims, please click here.